Customer Help Center
Contact & Support
Last updated: November 2026
We’re Here to Help You and Your Loved Ones
Whether you have a question about setting up your Family Circle, checking a suspicious text message, reporting a local street alert, or printing your 1-Page LegacyVault Safe Sheet, our team is ready to assist you.
General & App Support
For account help, Family Circle setup, iOS/Android app questions, and general inquiries.
Privacy & Safety Team
For privacy questions, data requests, and community safety report reviews.
Typical response time: Within 1 business day (Monday–Friday).
Quick Self-Service Guides
- Adding Loved Ones in Another City or Country: Open the Family tab in the mobile app, tap + Add Member, and select their country, state/province, and city to watch local safety alerts where they live.
- Resetting or Recovering Your LegacyVault: Because your LegacyVault is locked on your phone for your privacy, use your 24-character Emergency Recovery Code from your Printable 1-Page Safe Sheet if you forget your Vault Passcode.
- Deleting Your Account: You can delete your account and all saved data any time inside the app under Profile → Account & Plan → Delete Account. See full instructions on our Account Deletion page.
Emergency Reminder (911)
VilleShield Support cannot dispatch police, fire, or medical personnel. If you or a loved one are in immediate danger, always call 911 or your local emergency response number immediately.